Ottawa and Eastern Ontario · Official sources below
Verification comes before promotion
Firm, lawyer, fee, result, review and contact information must be accurate and capable of verification. This website does not use unverified professional details as proof.1
Which responsible Ontario lawyer or firm operates this site?
What verified service, fee, intake or privacy information belongs here?
Which details must remain unpublished until formally approved?
Build the record around this specific issue.
These are the records and facts identified for client experiences. Keep original versions, record when they were created or received and note who can explain them.
Confirm who created it, the date it covers and whether an earlier or later version exists. In a client experiences file, the point is to show why only lawyer matters to the actual decision.
Keep the complete original rather than a screenshot or selected extract, including available metadata. In a client experiences file, the point is to show why firm matters to the actual decision.
Compare it with the event chronology and note any point that needs context or correction. In a client experiences file, the point is to show why fee matters to the actual decision.
Request it promptly if a business, insurer, public body or other third party controls the record. In a client experiences file, the point is to show why privacy matters to the actual decision.
Identify the witness or professional who can explain what it shows and what it does not show. In a client experiences file, the point is to show why accessibility matters to the actual decision.
Connect it to the disputed responsibility, coverage, medical, functional or financial question. In a client experiences file, the point is to show why contact information that can be independently verified matters to the actual decision.
The same event may lead to more than one claim.
Responsibility
Identify the lawyer or firm operating the site and who receives an inquiry.
Engagement and fees
Explain when a lawyer-client relationship begins and publish only approved retainer and fee information.
Privacy and accessibility
Describe how inquiry information is handled and how the service meets its accessibility commitments.
How a personal injury lawyer may help with this insurance issue.
Legal work should identify the insurer's actual position, the evidence required to answer it and the practical consequences of accepting, disputing or settling the claim.
Depending on the facts and the stage of the matter, legal work relating to client experiences may include:
- Approve all identity, credential, fee and marketing representations.
- Confirm the intake, privacy, accessibility and communication process.
- Remove or qualify any claim that cannot be independently verified.
Not every matter requires every step. The useful question is what decision or evidence problem needs attention now.
Do not let one general deadline hide a shorter one.
Professional details should be reviewed whenever the responsible lawyer, intake process or fee information changes. Outdated information should not be treated as current.2
Sources and legal references
The authorities below are selected for this subject. They provide general legal information and must be read in their current form and factual context.
View 3 sources
- Law Society of Ontario — Marketing professional services
Professional-conduct requirements for accurate, verifiable and non-misleading lawyer marketing.
Return to reference 1 ↑ - Law Society of Ontario — Contingency fees
Current Ontario lawyer guidance and required information concerning contingency fee arrangements.
Return to reference 2 ↑ - Ontario — Rules of Civil Procedure
Ontario rules governing pleadings, discovery, experts, offers and trials.